Preferred Jewelers International™ is a nationwide network of premier independently owned and operated jewelry stores. This association guarantees that your Preferred Jeweler will give you...
"Experiences that last a Lifetime™"
The Preferred Nationwide Lifetime Warranty
What does the free Nationwide Warranty cover?
RE-TIPPING OF PRONGS*
Thorough inspection of all prongs, channel and setting work to assure all stones are secure. Re-tipping is the process of adding small amounts of metal to the tip of each prong. Only applicable if stones do not have to be removed. *In the instances where Rhodium is required, the customer may incur a charge. This is at the sole discretion of the Preferred Jeweler.
RE-SIZING
After the initial sizing of your ring at purchase, when possible, a Preferred Jeweler will provide lifetime resizing of your ring. Some rings are not sizable, especially if there is a large size difference, a specialty design or if there are micro pave set diamonds on the ring. Changing the size of a ring with micro pave is never recommended. If you re-size this type of ring it will be irreparable as the stones will loosen and the integrity of the ring will never be the same.
TIGHTENING OF STONES
Preferred requires that you visit your Preferred retailer to have your items inspected and cleaned every 6 months. Your item(s) will be thoroughly inspected for any loose stones and have any necessary cleaning and repairs that are covered applied. If a gemstone is lost we will replace a labratory grown or mined diamond(s) up to .20ctw at no additional charge to consumer. Excluding Fancy Cut and Color Diamonds.
FREE LIFETIME MAINTENANCE:
To keep your warranty valid you are required to visit your Preferred Jeweler every 6 months to have your items inspected and maintained. Your visit will be notated by your Preferred retailer online on the Preferred Dashboard. You will be reminded by email 30 days before and again 14 days before the “due date” inspection. Having work done on your jewelry item outside of the Preferred Network can void your warranty unless authorised by Preferred headquarters. Please ensure that we have a valid email address on file. Should there be a lapse in time and your warranty has lapsed, the retailer may then charge the customer to bring the item back into warrantable condition and then reinstate the warranty. Preferred warranties are not transferable to another person.
